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Many friends and business leaders – and most recently Dov Seidman, the CEO of my company – have reminded me how baseball is a sport where you can be an all-star even if you fail 7 out of 10 times. Even Robert F. Kennedy once said, “Only those who dare to fail greatly can ever achieve greatly.”
Yet when my youngest son Drew came to the plate with two outs in the last inning of a recent game, with two men on base and his baseball team down by one run, the last thing on my mind was failure. As parents we all pressed a little closer to the field, anticipating a game winning blast from one of the team’s best hitters. But instead Drew swung and missed, and slammed down his helmet in frustration as the parents and players simultaneously gasped in surprise. But in the middle of heading back to the dugout to collect his equipment, my son suddenly turned, gathered his teammates, and led them across the field to shake hands with the other team. By the time Drew was back in the dugout, he was already smiling, dissecting the things that went wrong with this at bat, and congratulating his teammates on a well played game.
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LRN provides online knowledge, training, management and other services to employees of LRN's customers and others designated by LRN's customers to participate in LRN's programs ("Users"). LRN's customers are typically businesses or other organizations. LRN typically provides its services via Customer Web Sites that LRN creates, configures and hosts on behalf of customers. LRN operates its programs and collects and uses data about Users at the direction of, and in accordance with, the instructions of LRN's customers.
LRN's arrangements with its customers may require LRN to obtain certain personal information about Users, either from the customer or a User, in order for a User to access the online knowledge, training and other services provided on a Customer Web Site. Among other things, LRN may collect the following data: (i) User name; (ii) User identification; (iii) User password; (iv) User email address; and (v) User department(s) and location within the customer organization. LRN may also track the amount of time a User spends on the Customer Web Site, the applications the User employs, the self-tests the User performs, the User's performance on such tests, and other activities in which the User engages while the User is on the Customer Web Site.
LRN only uses personal information to provide feedback about a User's activity on a Customer Web Site. For example, LRN may use personal information to inform a User of his or her performance on tests, or the number of training modules that a User has used. LRN may also use personal information to send e-mails to a User, such as reminder e-mails that the User has not completed certain online courses.
LRN's arrangements with its customers require LRN to provide all User information in LRN's possession, including a User's personal information, directly to the customer with which the User is associated (i.e. the User's employer). If a User corresponds with LRN, LRN may keep a record of that correspondence. LRN may also forward correspondence to the customer with which the User is associated. LRN does not transfer any personal User information to any third party (other than to the LRN customer with which the User is associated) unless it is authorized to do so by the customer with which the User is associated , in connection with the services that LRN provides to the customer, or required to do so by applicable law such as to comply with a subpoena, or similar legal process.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
LRN actively collects information from visitors to its website at www.lrn.com both by asking specific questions on the site and by permitting visitors to communicate directly with LRN via e-mail. Some of the information that visitors to the website submit may be personally identifiable (that is, information that can be uniquely identified with an individual, such as name, address, e-mail address, phone number, etc.). LRN uses this information to send visitors to its website further information regarding LRN. LRN does not provide, sell, or otherwise make available to third parties personal information that is collected from visitors to the website.
LRN may collect, store or accumulate certain non-personally identifiable information concerning visitors’ use of this site, such as information regarding which pages are most often visited. LRN may share with or transfer to third parties such non-personally identifiable information for the purpose of maintaining the site, responding to direct inquiries or measuring traffic and traffic trends at this site. LRN does not otherwise provide or sell any of this information to third parties.
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A citizen of a country within the European Union may also address any privacy-related questions or problems to the appropriate data protection authority in his or her E.U. member state.
If an individual covered by this Privacy Statement has a complaint about the processing or use of that individual's personal information, and the complaint is not resolved to the individual's satisfaction through LRN's internal procedures, then LRN will make arrangements to offer an independent, third-party dispute resolution mechanism to resolve the complaint.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
This Privacy Statement was last reviewed on March 08, 2012.