Mar
16
2012

Principled Performance Reflection Part II

Mike Salvarezza

Inspiring Principled Performance – The Results are In!

Several weeks ago, I blogged in this space about LRN’s “Principled Performance Reflection” process, which is known internally as our PPR process. As I wrote then, assessing performance is not enough in today’s world. We need to inspire principled performance through rigorous dialog and meaningful reflection on the “HOWs” of colleague behavior, and not just on “what” was produced during the past year.

At LRN, we have evolved away from some of the most challenging aspects of this process. Almost universally, for example, the traditional process of “rating” or “grading” colleague performance is tension-filled, stressful and a source of contention. (“My boss rated me this way, but he has no idea how hard I’m working or what I do for this place!”). Ratings imposed by a manager/supervisor/leader often are not as meaningful to a colleague as those leaders might think.

In rethinking this entire process, we decided, among other things, to extend trust to our colleagues and give them the freedom to rate themselves. By this I don’t mean self-ratings that are part of an overall picture that a manager or leader considers when determining a rating but, rather, as the sole determinant of the final rating. Colleagues are trusted to dig deep and reflect on their performance guided by direct feedback given to them by networks of colleagues, and a mentor whom they determined for themselves. This provides freedom from an imposed rating system to one in which you determine your own rating.

Of course, one risk was that colleagues would “game the system” and inflate their ratings, perhaps with the hope of raising their bonus payment or garnering a promotional salary increase. With a principle of not over-riding colleague self-determined ratings under any circumstances, we certainly ran that risk.

But at LRN, we believe that by extending trust companies will find that there is a “return on trust”. By taking risks and extending trust, often creativity and innovation is unleashed. This is the path towards change and progress.

So how did it turn out?

Well, I am pleased to report a few things. First, colleagues across the entire company and from all regions that we operate in, engaged with the process, completed their work on time, and submitted direct, meaningful feedback to their peers and about themselves. Second, by and large, our colleagues exercised true humility and created honest reflections about themselves. What emerged was a fairly traditional “bell curve” of ratings, one that aligned fairly closely with the results from previous years where colleague ratings were not self-determined. Here are the numbers in percentages:

2010 Plan Year:

DN: 1%, SM: 18%, FM: 65%, E: 16%

2011 Plan Year

DN: 0%, SM: 17%, FM: 71%, E: 12%

The ratings indicated above are:

“E: Exceeds Expectations”        

•      Consistently performed above and beyond responsibilities and expectations

•      Consistently creates extraordinary contributions to Mission

•      Manifests values and Leadership Framework

•      Strong active participation and accountability

“FM: Fully Meets Expectations”            

•      Consistently performed above and beyond responsibilities and expectations

•      Creates valuable contributions to Mission

•      Manifests values and Leadership Framework

•      Strong active participation and accountability

“SM: Sometimes Meets Expectations”             

•      Performed responsibilities and expectations

•      At times contributes to Mission

•      At times manifests values and Leadership Framework

•      Active participation and accountability

“DN: Does Not Meet Expectations”      

•      Consistently failed to perform responsibilities

•      For the most part, did not meet expectations of others

•      For the most part, did not actively participate nor demonstrate accountability

Were we pleased with these results? In most cases, absolutely! We created a process that honors our cultural model of “Self-Governance”. We extended trust to our colleagues and that trust was rewarded with honest, meaningful reflections. We eliminated much of the discomfort of previous processes and we reduced the time and energy traditionally spent by leaders in the organization agonizing over colleague ratings. Colleagues benefited from an open, collaborative process, as opposed to a process that is typically insulated, siloed and skewed to the opinion of one person.

Of course there were instances where leaders at the company would disagree with specific ratings submitted by some colleagues. As a company on a journey towards higher and better performance itself, we would have liked to see more colleagues taking greater accountability for the bigger picture at LRN. In 2011, LRN had many instances where we met or exceeded our own, and our Partner, expectations. But there are also examples where the company can, and should, be doing better. As a company on this journey, we might have expected a bell curve more skewed towards the “Sometimes Meets Expectations” side of the scale, for example. We would expect colleague ratings, in aggregate, to be more tightly aligned with the overall company performance. In time, this will happen. But our fear of across the board ratings inflation did not materialize and we did not find colleagues “gaming” the system. In fact, through dialog with mentors, a number of colleagues actually decided, on their own, to change their ratings before submitting the final ratings to the company.

For now, we celebrate the results of this first-time run through of our re-thought process.

As a next step in helping colleagues better understand how this process works, and the true value of collaboration with peers and mentors to assess and inspire performance, we plan to post all of our colleague self-determined ratings on our company intranet. I’ll blog about that in the near future.

And, as I previously blogged, our CEO engaged all colleagues in the company to submit feedback on his performance directly through this very same process. My next blog will uncover the results of that remarkable event!

News from LRN

See All »
LRN is a Knowledge Service Provider™
©2014 LRN Corporation. All Rights Reserved. Privacy Statement  |  Terms & Conditions

Terms & Conditions

Introduction

The materials presented on this website are provided by LRN Corporation (“LRN”) for informational purposes only. Use of this website is subject to the following terms and conditions. You agree to these terms and conditions by accessing this website.

Use

You may view and use this website for your informational, noncommercial use. The materials contained in this website are protected by copyright, trademark and other applicable laws. You may not copy, modify, reproduce or redistribute the materials on this site for any purpose without the express written permission of LRN. LRN may discontinue, change or restrict your use of this website for any reason without notice.

Disclaimers and Limitation of Liabilities

LRN may add, modify, update or delete the materials on this website from time to time without notice.

Your use of this website is at your own risk. LRN assumes no responsibility for any errors or omissions in the materials provided by this website. The materials provided by this website are provided "as is" and "as available," without representations or warranties of any kind, either express or implied, including without limitation, any implied warranties of merchantability or fitness for a particular purpose or any implied warranties arising out of course of performance, course of dealing or usage of trade. LRN makes no warranty as to the accuracy, completeness, currency or reliability of the materials contained in this website. LRN will not be liable to you or any other person or entity for any direct, indirect, special, punitive, exemplary, incidental or consequential damages arising out of or in connection with your access to, or use of, this website however arising, even if LRN has been advised of the possibility of such damages.

The information provided by this website does not constitute the rendering of legal services, and no attorney-client relationship is formed between LRN and you, or between LRN and any LRN customer, by virtue of your use of this website. The information contained in this website is not intended to constitute legal advice or to substitute for obtaining appropriate legal advice. You should not rely on the materials on this website as a source of legal advice.

Links

This website may contain links to other websites. If you use such links to websites not maintained by LRN, you will leave this website. LRN does not control such other websites. LRN is not responsible for the privacy practices or the materials of such other websites. The links to the other websites are provided as a convenience and do not imply that LRN recommends, approves or endorses such other websites.

Location and Governing Law

This website is operated by LRN from its offices in California, USA. These terms and conditions shall be governed by and construed in accordance with the laws of the State of California without giving effect to any choice of law or conflict of law provision or rule that would cause the application of the laws of any other jurisdiction.

LRN Webinar Terms and Conditions

The Webinar and the materials provided in connection with the Webinar (the "Webinar Materials") are the confidential and proprietary materials of LRN and/or any third party presenters participating in the Webinar. LRN and any such third party presenters retain all right, title and interest in and to the Webinar Materials. Attendees of the Webinar may only use the Webinar Materials at their respective companies for internal purposes related to ethics, compliance and governance. Any other use requires express written consent from LRN. The Webinar and the Webinar Materials are only available for use by companies developing or managing internal ethics, compliance and governance programs. Parties in the business of ethics, compliance and governance, including, but not limited to, consultants, compliance education providers and governance service providers, are forbidden from participating in the Webinar or using the Webinar Materials without the express written consent of LRN. Permission to attend the Webinar and use the Webinar Materials may be revoked by LRN at any time in its sole discretion.

Other

These terms and conditions of use are subject to change from time to time.

If LRN is providing another website for your use, the terms and conditions for your use of such other website may be set forth in such other website and/or the contract you or your company has entered into with LRN.

Privacy Statement

Validate TRUSTe privacy certification TRUSTe European Safe Harbor certification

LRN CORPORATION

LRN Corporation ("LRN") is committed to protecting your privacy and earning your trust. This Privacy Statement describes LRN's privacy practices for both the web site located at www.lrn.com and the Customer Web Sites which LRN creates, configures and hosts on behalf of its customers. The ownership of the data on LRN’s Customer Web Sites is subject to agreements entered into between LRN and each of its customers. These practices implement the requirements prescribed by the United States-European Union "Safe Harbor" arrangement for compliance by U.S.-based organizations with the provisions of the European Union's Directive regarding the protection of personal information.

LRN has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at LRN Corporation, Legal Department, 1100 Glendon Avenue, Suite 700, Los Angeles, CA 90024, 310-209-5400. If you are not satisfied with our response you can contact TRUSTe here.

LRN complies with the U.S. - EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the Department of Commerce regarding the collection, use, and retention of personal information from the European Union member countries and Switzerland. LRN has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. If you have questions regarding LRN’s compliance with the U.S. - EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework, please contact us at LRN Corporation, Legal Department, 745 5th Avenue, 8th Floor New York, NY 10151 , Phone 646.862.2040. To learn more about the Safe Harbor program, and to view LRN’s certification, please visit http://www.export.gov/safeharbor/ .

Information Collection & Use

Customer Web Sites

LRN provides online knowledge, training, management and other services to employees of LRN's customers and others designated by LRN's customers to participate in LRN's programs ("Users"). LRN's customers are typically businesses or other organizations. LRN typically provides its services via Customer Web Sites that LRN creates, configures and hosts on behalf of customers. LRN operates its programs and collects and uses data about Users at the direction of, and in accordance with, the instructions of LRN's customers.

LRN's arrangements with its customers may require LRN to obtain certain personal information about Users, either from the customer or a User, in order for a User to access the online knowledge, training and other services provided on a Customer Web Site. Among other things, LRN may collect the following data: (i) User name; (ii) User identification; (iii) User password; (iv) User email address; and (v) User department(s) and location within the customer organization. LRN may also track the amount of time a User spends on the Customer Web Site, the applications the User employs, the self-tests the User performs, the User's performance on such tests, and other activities in which the User engages while the User is on the Customer Web Site.

LRN only uses personal information to provide feedback about a User's activity on a Customer Web Site. For example, LRN may use personal information to inform a User of his or her performance on tests, or the number of training modules that a User has used. LRN may also use personal information to send e-mails to a User, such as reminder e-mails that the User has not completed certain online courses.

LRN's arrangements with its customers require LRN to provide all User information in LRN's possession, including a User's personal information, directly to the customer with which the User is associated (i.e. the User's employer). If a User corresponds with LRN, LRN may keep a record of that correspondence. LRN may also forward correspondence to the customer with which the User is associated. LRN does not transfer any personal User information to any third party (other than to the LRN customer with which the User is associated) unless it is authorized to do so by the customer with which the User is associated , in connection with the services that LRN provides to the customer, or required to do so by applicable law such as to comply with a subpoena, or similar legal process.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

www.lrn.com

LRN actively collects information from visitors to its website at www.lrn.com both by asking specific questions on the site and by permitting visitors to communicate directly with LRN via e-mail. Some of the information that visitors to the website submit may be personally identifiable (that is, information that can be uniquely identified with an individual, such as name, address, e-mail address, phone number, etc.). LRN uses this information to send visitors to its website further information regarding LRN. LRN does not provide, sell, or otherwise make available to third parties personal information that is collected from visitors to the website.

LRN may collect, store or accumulate certain non-personally identifiable information concerning visitors’ use of this site, such as information regarding which pages are most often visited. LRN may share with or transfer to third parties such non-personally identifiable information for the purpose of maintaining the site, responding to direct inquiries or measuring traffic and traffic trends at this site. LRN does not otherwise provide or sell any of this information to third parties.

Data Integrity & Data Security

LRN has taken commercially reasonable and appropriate steps to protect personal information that LRN collects, processes or maintains. These steps include, among other things, limiting the number of people who have physical access to LRN's database servers, utilizing electronic security systems, and using password protections which guard against unauthorized access. LRN employs these and other safeguards and practices to provide for the security of personal information in its possession, but cannot guarantee that such measures will be infallible. LRN also requires its vendors to take commercially reasonable and appropriate steps to protect personal information in their possession.

The transmission of sensitive information collected on our site is encrypted using secure socket layer technology (SSL).

Correcting & Updating Personal Information

LRN is committed to ensuring that the personal information it collects, processes, and maintains is accurate. At the direction of, and in accordance with, the instructions of LRN's customers, LRN allows Users of LRN's Customer Web Sites to access their personal information in LRN's possession and to correct, amend, or delete inaccurate information. Users of LRN's Customer Web Sites who have questions about personal information on file with LRN may, if the customer so provides, access the Customer Web Site to make such corrections or may contact LRN at the address below.

Visitors to LRN's website may update, or request the deletion of, previously submitted personal information via the Contact page. We will respond to your request to access within 30 days.

Cookies & Session IDs

LRN uses cookies to authenticate visitors to certain pages on www.lrn.com LRN also uses cookies and session IDs to authenticate Users as they navigate various parts of Customer Web Sites. For example, cookies may be used to enable a User to move through a Customer Web Site without having to retype the User's password. Cookies and session IDs may also be used to automate certain data entry functions associated with Customer Web Sites. LRN does not obtain personal information via cookies or session IDs, and does not link any data collected through cookies or session IDs to any personal information.

Links

LRN web sites may contain links to other web sites. LRN is not responsible for the privacy practices or the content of such other sites

Widgets

Our Web site includes Widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g. displaying the news, opinions, music, etc). Personal information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it.

Disclaimers

The services provided by Customer Web Sites do not constitute the rendering of legal services, and no attorney-client relationship is formed between LRN and any customer, or between LRN and any User, by virtue of such services. The information contained in Customer Web Sites is not intended to constitute legal advice or to substitute for obtaining appropriate legal advice.

This Privacy Statement describes LRN's privacy practices only. It does not describe, and LRN makes no representations about, the privacy practices of any other parties, including LRN's customers, who may receive personal information from LRN about Users associated with that customer in the course of LRN's performance of services for the customer.

Opt-out

Recipients may unsubscribe from future email communications from LRN by following the instructions in such communications.

Questions & Complaints

If anyone has any questions or complaints about this Privacy Statement, the practices of, or his or her dealings with, any of LRN's web sites, he or she should contact LRN at the following address:

Webmaster
LRN Corporation
1100 Glendon Avenue, Suite 700
Los Angeles, California 90024

A citizen of a country within the European Union may also address any privacy-related questions or problems to the appropriate data protection authority in his or her E.U. member state.

If an individual covered by this Privacy Statement has a complaint about the processing or use of that individual's personal information, and the complaint is not resolved to the individual's satisfaction through LRN's internal procedures, then LRN will make arrangements to offer an independent, third-party dispute resolution mechanism to resolve the complaint.

Business Transfers

In the event of a sale, assignment, liquidation or other transfer of all or substantially all of the stock, assets or business of LRN, personal information may be transferred to a relevant successor entity, subject to the applicable privacy policy.

Changes to this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

This Privacy Statement was last reviewed on March 08, 2012.

Please select your preferred
language: